FAQ

Import taxes to the European Union (27 member states only) are sent with prepaid import taxes. The final price you see at checkout is all you will be required to pay. Customs will not request any additional import costs or handling charges.

We are based in and ship from the United Kingdom.

Shipping times are dependent on your country. Full estimates can be viewed by clicking here.

Shipping costs are calculated automatically. Please add the products to your cart and use the estimate shipping option or proceed directly to checkout.
The cost will be dependent on your country and the size/weight of the products ordered.

We ship all over the world.

We offer Next Day Delivery for UK Customers at an additional cost

You can track your item using the tracking code in your shipment email.
If you cannot find this please check your spam folders or get in touch with us.

If your item was sent without step by step tracking, you can view our delivery estimates by clicking here

Please allow an extra 7 working days outside the delivery estimate before contacting us. If your package still hasn’t arrived then we will attempt to locate it or send a replacement.

If your package arrives damaged you must contact us as soon as you receive it. Damaged items must be returned before we will arrange for a replacement to be delivered. We will refund costs for returning the item after we receive it.

We regularly restock most brands and main products won't be out of stock for long.
For a more detailed estimate please get in touch.

Please don't place an order if you think you may change your mind.

Although best efforts are made to cancel orders if requested, it is likely your order will be dispatched before we see the request as we work to get orders out as fast as possible in line with our guarantees.

As with order cancellation requests, there is no guarantee we will see a change request before we dispatch your order.

You can leave us an email but we can't make any promises as our top priority is getting orders dispatched the same day.

Our gift cards are valid for 12 months from the purchase date.

They can be used to purchase already discounted items.

Yes if you are placing an order for a larger amount than the gift card credit, you can opt to pay the rest with another payment option.