Shipping Information
You will receive an email informing you when your order has been dispatched. This will include a tracking number if applicable.
Estimates below are not inclusive of the dispatch time.
We ship Monday-Friday. Weekends are not counted as working days.
Tracked 24 (UK)
Orders will be sent using Royal Mail Tracked 24.
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Tracking information provided
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Delivery estimate - 1 working day (Not guaranteed)
Tracked 48 (UK)
Orders will be sent using Royal Mail Tracked 48.
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Tracking information provided
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Delivery estimate - 2 working days (Not guaranteed)
Guaranteed Next Day Delivery (UK)
Orders will be sent using Royal Mail Special Delivery Guaranteed by 1PM Next Working Day (Excludes Saturdays)
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Tracking information provided
- Next working day guaranteed if order is placed before 1PM on a working day (Weekend orders by Tuesday)
Tracked Parcel (UK)
Orders will be sent using Parcelforce or DPD.
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Tracking information provided
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Delivery estimate - 2 working days (Not guaranteed)
International Tracked (Europe)
Orders will be sent using Royal Mail International Tracked, Parcelforce or DPD.
EU IMPORT TAXES
Import taxes to the European Union (27 member states only) are sent with prepaid import taxes. The final price you see at checkout is all you will be required to pay. Customs will not request any additional import costs or handling charges.
Courier will be dependent on the order specifics and cannot be selected.
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Tracking information provided
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Delivery estimate – 3-5 working days (Not guaranteed)
International Tracked (Rest of world)
Orders will be sent using Royal Mail International Tracked, Parcelforce, DPD or Fedex.
Courier will be dependent on the order specifics and cannot be selected.
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Tracking information provided
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Delivery estimate – 5-7 working days (Not guaranteed)
Damaged goods
If your package arrives damaged you must contact us as soon as you receive it. Damaged items must be returned before we will arrange for a replacement to be delivered. We will refund costs for returning the damaged item.
Lost goods
Please allow an extra 7 working days outside the delivery estimate before contacting us. If your package still hasn’t arrived then we will attempt to locate it or send a replacement if deemed lost.